Application & Performance Monitoring / Network Operations Centre (NOC)

ekSource understands the importance of proactive & continuous monitoring of critical Business & Corporate applications & Systems both Standard & Customized ones. How it differs from Application support & Service Desk is that NOC consists of a complete L1 & L2 support groups either dedicated or shared taking the complete end to end accountability to IT infrastructure issues making sure that the problem is resolved by contacting to appropriate service support layer groups and then ends by closing the tickets. This group does round the clock 24x7x365 proactive monitoring of the defined business & corporate applications through all horizontal platforms within.

This group uses various tools & technologies related to monitoring, resolution, administration, ticketing & reporting.

• Online & real-time monitoring of various :
  • Systems
  • Applications
  • Logs
• Using various tools & techniques.
• Form a strong coordination point for handling all the application operations and system administrative requirements to ensure smooth operations of all production servers
• Coordinating with Engineering, Technical Operations, Network Operations to get the production issues resolved with the least possible downtime
• Collecting and maintaining vital system statistics for various servers and applications
• Conducting trend analysis to anticipate any problems
• To standardize day to day work to have an effective escalation's process in place
• To built a team which can take the operations forward accepting more responsibilities
• Keeping abreast with changes in technology and production systems