Application Maintenance
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Improving usability, stability, and lifespan of business critical applications through world class application maintenance services
Handing over your business critical software applications to a technology partner for ongoing maintenance isnt always an easy decision. With ekSource as your technology partner, you can be rest assured that your software applications are in good hands. We will make every effort to go the extra mile, providing exactly what you need with a host of additional benefits. Not only we will maintain your business critical software applications adhering to stringent Service Level Agreements (SLA), but we will also improve application usability, stability, and lifespan to help reduce total-cost-of-ownership (TCO).
ekSource provides services for end-to-end software application maintenance, working from the initial troubleshooting of an issue through the release of software patches. We can also extend software application maintenance services by combining them with customer support services and take full responsibility for the support and maintenance aspects of your software applications.
We offer world-class application maintenance services across a wide variety of technologies. Partnering with ekSource for maintenance of your software applications is a cost effective and growth oriented proposition, since it allows you to focus on your core business without worrying about software maintenance activities.
We focus on the four primary areas of software application maintenance that are important for long term stability, sustainability, and maintenance of a software product:
- Corrective Maintenance for fixing issues or defects reported by users
- Preventive Maintenance for finding and correcting problems or potential problems before they are noticed by users
- Perfective Maintenance for improving performance and stability of software applications
- Adaptive Maintenance for keeping products usable in a changing environment
Our Application Maintenance services include:
- Defect analysis, troubleshooting, and bug fixes,
- Business User Support & Root Cause Analysis
- Application upgrades and service patches
- Performance review and improvements
- Application testing
- Functionality enhancement
- Maintenance planning and reporting
When we begin maintaining a software application, we work with you to go through a maintenance implementation process. The implementation processes involves software transition and preparation activities such as the analysis of existing source code and documentation, review of known defects and additional product changes, and developing a maintenance plan.
We have made significant investments in methods, processing tools, architectures, infrastructure, and global sourcing capabilities to ensure protection on your intellectual property, enhance the life of your systems, ensure they evolve with your business, and reduce system downtime.
Key Benefits as a Application Maintenance partner:
- Time Saving: Our offshore services exploit time zone differences by practical deployment of extra shifts for faster time-to-market.
- Our process lifecycle includes services for everything from fixing small defects to handling complex challenges, which ultimately leads to a significant reduction of your application maintenance costs
- Quality: Our offshore services afford more disciplined approaches and methodologies that generally exceed on-site work
- Outsourcing your maintenance needs to ekSources experienced team means improved application stability, increased productivity, and lowered support costs
- Our software maintenance team stays current with the latest industry and technology trends, keeping your business competitive and aligned with the industry standards
- Our reverse engineering process ensures quality results with speedy delivery
- Easy Ramp-up and Ramp-Down: Our offshore teams can be ramped-up or down with short notice due to our global resourcing model and resource buffers