Healthcare remains a paper-intensive and minimally automated and digitized industry. A sizeable amount of money associated with healthcare is spent for administrative costs. Physicians and staff spend a tremendous amount of time maintaining paper-based patient records. To recover costs associated with healthcare, providers are looking for technology that can expedite transaction processing such as the paperwork associated with insurance claims. Further the healthcare industry is heavily regulated by guidelines such the Health Insurance Portability and Accountability Act (HIPAA). Under this act patients have the right to inspect their records for six years. Also patients have the right to know who has had access to their records and for what purpose. This is forcing healthcare providers to seek technology that can ensure the privacy and physical protection of patient information.
ekSource works with the healthcare industry to improve operational efficiencies and addresses critical issues of customer satisfaction / retention, while giving hospitals an opportunity to generate revenues as well.