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Application Development and MaintenanceIT Remote Infrastructure ManagementQuality Assurance As a ServiceProduct EngineeringProfessional Services
Retail Banking and ComplianceInvestment Banking and Risk ManagementSpecialty InsuranceRetail & DistributionHealthCare
Microsoft TechnologiesJava PlatformOpen Source TechnologiesSmartphone Applications Development
Who We AreWhat We DoHow We DoVision and MissionLeadership TeamOur Offshore Development Center
Application Development and MaintenanceIT Remote Infrastructure ManagementQuality Assurance As a ServiceProduct EngineeringProfessional Services
Retail Banking and ComplianceInvestment Banking and Risk ManagementSpecialty InsuranceRetail & DistributionHealthCare
Microsoft TechnologiesJava PlatformOpen Source TechnologiesSmartphone Applications Development

IT Remote Infrastructure Management

Looking for round the clock, 24x7 trustworthy infrastructure management support? then ekSources RIM services portfolio is the right solution which will provide you the value for money reducing your IT Infrastructure management cost allowing you to focus onto your core business resulting into further increase in your productivity & operational efficiency. Eksource will help you to quickly adopt new technologies in rapidly changing business environment.

Eksources Remote Infrastructure Management (RIM) is defined as the remote support and management of various IT infrastructure support services from remote and global delivery sites. These services include the remote monitoring & administration or management of data center, various Databases, Windows/UNIX/Linux servers, Storage or SAN/NAS systems, IT Security, Networks & Devices, Business & Corporate Applications & allied environment, Telephony systems apart from effectively managing Helpdesk or Service Desk & Change/Release Control management thus giving a complete gamut of infrastructure services as a single source.

Eksources RIM services maintains 24x7 round the clock & continuous business operations with high levels of security. It also reduces operating costs and complexities while increasing IT staff productivity with increased overall operations efficiency, thereby delivering optimum business results by allowing them to provide uninterrupted services to their end customers.

Eksource provides customized & scalable RIM services specifically to suit clients individual environment & requirements by functioning as an extension to their infrastructure.

Eksource can provide customer-specific, web-based management portal tools to provide a transparent and clear view of the availability, utilization and performance of every outsourced or off shored IT component of the clients Infrastructure.

Eksources RIM services provides the following key benefits for the businesses

  • 24/7 availability of skilled resources for all support levels
  • ITIL based best practices
  • Better (ROI) Return On IT Investment
  • Proven smooth Transitioning methodology & models
  • Effective RIM operating model
  • Improves reliability of infrastructure and increases flexibility in operations
  • Working as an extended arm of clients internal IT infrastructure
  • Effective use of open source remote management tools & technologies
  • Follow clients security standards, policies, practices & procedures for example SAS-70,
  • ISO27001, PCI-DSS, COPC-2000, MOF 4.0 etc
  • Transparency and control
  • Improves asset utilization
  • Single source for all support levels typically from Level1 till Level3
    • Complete Scalability :- upgrades or downgrades according to the requirements to avoid
    • fixed overhead costs
  • SLA based service
  • Flexible & Simplified operations management
  • Cost Effectiveness driving down the IT infrastructure cost from 25 till 50%
  • Focus on core competencies
  • Improves IT infrastructure efficiency, uptime and productivity
  • Continuous 24x7 monitoring & support
  • Proactive problem identification and Preemptive problem resolution
  • Industrys best practices & quality
  • Enhances ability to adopt new & latest technologies
  • Centralized issue ticketing system

Eksource offers following bouquet of RIM support services -

Remote Infrastructure Management